This policy explains when an order may qualify for replacement and when a refund may be applicable.

Our primary resolution for eligible product issues is replacement.

A replacement request may be considered for the following eligible situations:

Eligible claims must be reported within 7 days from the date of delivery.

The delivery date may be determined using available courier tracking or delivery records.

To request a replacement, contact Antah support within the applicable claim period.

To help us verify a claim, customers should preserve and provide relevant evidence.

For a replacement claim, the product may need to be returned for inspection where required.

Unless the issue itself makes this impossible, customers should retain:

• The product
• Original product packaging
• Shipping packaging
• Accessories supplied with the order
• Tags, certificates or other included materials, where applicable

A replacement request may not qualify where the issue is caused by normal use, customer handling or circumstances outside the scope of this policy.

Once a claim is approved, Antah may arrange the replacement according to product availability and the circumstances of the case.

Where the original product needs to be returned, Antah may provide return instructions or arrange collection through an applicable logistics partner.

The replacement will generally be the same product and variant originally ordered, subject to availability.

Antah's primary resolution for eligible product issues is replacement.

A refund may be provided where applicable, including circumstances where:

• An eligible replacement cannot reasonably be provided;
• The approved product is unavailable;
• An order is cancelled by Antah and a refund is applicable;
• A refund is otherwise required under applicable law.

Approved refunds will generally be processed through the original payment method or another applicable method permitted by the payment provider.

Once a refund is approved, Antah will initiate the applicable refund process.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer or other financial institution.

If a return is required for an approved eligible claim, Antah may arrange the return process or provide instructions to the customer.

Where the issue is confirmed to be an eligible wrong, damaged or defective product attributable to Antah or transit, Antah will generally handle the applicable return/replacement logistics.

Customer-attributable return or re-shipping situations may be subject to applicable logistics charges.

Antah may inspect the returned product, photographs, videos, packaging and other evidence before approving or completing a replacement or refund.

Approval of a claim may depend on whether the reported issue can be reasonably verified.

Submitting a claim does not automatically mean that the claim has been approved.

If you receive a product different from the product ordered, please contact Antah within the applicable 7-day claim period.

Please do not use, alter or modify the product after identifying the issue. Preserve the product, packaging and unboxing evidence until the claim is reviewed.

If the claim is verified, Antah may arrange replacement with the correct product or provide another applicable resolution.

If your product arrives damaged, please contact Antah as soon as possible and within the applicable 7-day claim period.

Photographs of the outer package, shipping label, packaging and damaged product should be preserved.

The unboxing video may be required to verify the condition of the product when the package was opened.

If you believe a product has a genuine manufacturing or functional defect, contact Antah within the applicable 7-day claim period.

Antah may request photographs, videos or other information to understand and verify the reported issue.

The product may also be inspected where reasonably necessary.

A replacement or refund is generally not available solely because a customer has changed their mind, no longer wants the product or has a personal preference that differs from the product purchased, unless otherwise required by applicable law.

Customers should carefully review product information before placing an order.

Antah's spiritual products are associated with traditional, Vedic and astrological practices.

Individual experiences and results may vary.

This does not limit any remedy available for a genuine eligible product defect, wrong product or transit damage under this policy or applicable law.

For eligible refunds relating to Cash on Delivery orders, Antah may request appropriate bank or payment details required to process the refund.

Customers should provide accurate refund information. Antah is not responsible for delays or failed transfers caused by incorrect bank information provided by the customer.

Antah may investigate claims where there is a reasonable concern of fraud, misuse or materially misleading information.

False claims, manipulated evidence, repeated misuse of the replacement process or fraudulent activity may result in rejection of the claim and may lead to account or order restrictions where legally appropriate.

Shipping and delivery matters are governed by Antah's Shipping & Delivery Policy.

Antah may update this Refund & Replacement Policy from time to time to reflect changes in products, processes, operational requirements or applicable legal requirements.

The latest version will be published on the website with an updated “Last Updated” date.

Future orders and claims will be handled according to the policy applicable to the relevant transaction, subject to applicable law.